Welcome to our Q&A regarding WordPress, membership, support and the purchasing process of our themes.

What is WordPress

WordPress is an open source blog tool and publishing platform powered by PHP and MySQL. It can be used (as a Content Management system) to power full websites, not just blogs. It is extremely versatile and powerful, and you can download it for free from WordPress.org.

What is a WordPress Theme?

“Fundamentally, the WordPress Theme system is a way to “skin” your weblog. Yet, it is more than just a ‘skin.’…”   (Read more from the WordPress Codex)

Will ChurchThemes work on WordPress.com websites?

WordPress.com does not allow custom themes to be uploaded. WordPress.com will only allow you to install themes from the Free Themes Directory.

ChurchThemes only work on self-hosted installations of WordPress, available from WordPress.org. If you have your blog hosted at WordPress.com our themes will not be compatible.

ChurchThemes does offer recommendations and coupons for self-hosting your WordPress website.

What is a PSD?

A .PSD (Photoshop Document) is a type of graphic file used by designers and developers to customize the visual appearance of a WordPress Theme. These files are very different from .JPG, .GIF or .PNG files some users may be familiar with. It is important to note that a .PSD can only be opened and edited in Adobe Photoshop.

PSD files are only included in the Developer Edition theme packages.

Why is an HTML version of the Theme included in the Developer Edition?

Put briefly, an HTML version of a theme has all of its WordPress functionality removed, reducing it to its basic visual and structural parts. This form can be converted to a Theme/Template for another Content Management System (Joomla, for instance), or it can even be used as a basic static website. We include this because it’s just one more way to make our Themes useful to our Developer Members.

How does the payment process work? When will I get my theme?

Theme Purchases are accomplished in 5 easy steps:

  1. While viewing your theme, press “Add to Cart”
  2. You will be taken to Your Cart to review your selection(s) before purchase. Proceed with payment.
  3. Upon clicking the “Complete Order” button you will be brought immediately to the receipt page and a “Download” link to your theme will be in your receipt.

Where can I download my theme after purchase?

Your theme can be downloaded immediately following your purchase from the Receipt Page. Your Receipt can be accessed at any other time by following the link in your receipt email or by logging into the Members Area and clicking “Order History”. You can download your purchased theme as many times as you need.

Which payment types do you accept?

ChurchThemes accepts all major credit cards (Visa, MasterCard, Discover and American Express) and PayPal.

What is your refund policy?

We offer a 30-day refund policy on all themes for any reason.

What is a ChurchThemes Member?

Since each theme comes with support, a ChurchThemes Member is anyone who has purchased a theme from ChurchThemes.

Even after your Membership expires you will still have access to our Documentation, Tutorials and Knowledge Base.

Do all ChurchThemes work with the latest version of WordPress?

Yes! 

All of our themes are tested for use with WordPress 3.5, which is the minimum required version. We cannot support any problems as a result of your WordPress installation being out of date.

Any compatibility issues resulting from future WordPress releases will be immediately addressed to ensure that our members’ themes will always work with the most current version of WordPress. If you find a problem, report it to us and we will release a fix right away.

We advise that you always run the latest version of WordPress to power your website.

Which browsers are your themes compatible with?

We test all our themes on the latest versions of ChromeFirefox and Safari, as well as Internet Explorer 8 and 9. We do not support outdated browsers like Internet Explorer 6 or 7.

If you use Internet Explorer 6 or 7, please consider upgrading to one of the aforementioned browsers.

Are ChurchThemes compatible with my WordPress Plugin?

Short answer:  Most likely, yes

Our Themes are coded with compatibility and standards compliance in mind, resulting in themes that should have minimal conflicts with WordPress Plugins.  However, since there are tens of thousands of Plugins currently available, we cannot guarantee compatibility with each and every one.

Can I use themes on multiple sites?

Yes. Our License Policy states that, “All our WordPress themes are licensed under the GNU general public license. Our themes may be used by our customers on as many websites as they like.”

Sometimes this is also known as “Concurrent Domain Uses”. If you want to use your purchased theme on another website that you own, you can rest assured that another license is not required and you can do so legally!

Do the themes work with WordPress Multi-User (WPMU)?

As of WordPress 3.0, WPMU has been replaced with Multisite. Since all of our themes are built for WordPress 3.1 (or higher), they are compatible with WordPress Multisite. The WordPress Codex offers instructions to create a Network of sites using Multisite.